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SHIPPING & RETURNS

SHIPPING Q&As

You can always come to  pick up at our store location during our business hours!

  • Address: 11528 Harry Hines Blvd. Ste#A118 Dallas TX 75229

  • Store hours:

    • Monday - Friday : 9am - 6pm

    • Saturday / Sunday : Closed

    • How long does it take for my order to ship?

  • We process all orders within 1-4 business days and ship all orders via Fast Shipping UPS Ground, LTL carriers vary for palatalized quantities on a order by order basis.  

  • We provide a tracking number in hope for the best shipping experience for our customers. However, please note that there may be processing delays in shipping during sale events, peak shopping days, non-business days and holidays.

  • UPS Ground ships within 1-5 business days excluding weekends and holidays. Please note delivery dates may vary depending on the UPS processing.

  • If your order was not received by the approximated date UPS's discretion, please allow 2 business days as UPS may be delayed in delivering your order. If not received within 5 business days from the approximated date, please contact us or UPS directly to find more detailed information regarding your shipment.

Free Shipping Promotion

  • We offer FREE UPS Ground shipping to any orders over $500 to final destination in United States and U.S. only!

    • Exclusions include:

    • Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico

    • APO/FPO and PO Box addresses

  • No coupon code needed (free shipping will be automatically applied!)

  • After your order is processed, transit time typically takes 1 to 6 business days. All shipping methods include a tracking number.

 

For any orders less than $500

  • If your order is less than $500, you are required to pay for shipping. Please choose our shipping options during checkout.

  • However, if you’d like to provide your own shipping label, no problem!

    • Just choose “In-Store Pick Up” option, make a payment and send us an email with order# to receive information about your package weight & dimension.

    • Once you have all the shipping information needed, you can just provide us prepaid UPS/ USPS/ FedEx shipping label via email and we can ship it to you this way as well.

    • Email address: sales@amorustxwholesale.com

RETURN & EXCHANGE POLICY

*We appreciate your business and your satisfaction is very important to us! We are more than glad to accept returns for unopened and unused products within 14 days of delivery*

 

To qualify for a Return:

  • All items must be returned within 30 days of the Sales Transaction date at your own cost (shipping or drop off) and require pre-approval.

  • Items must be new, unused, unopened and contain all original packaging and accessories.

  • Items must have been purchased from us, Amorus TX.

  • 10% of restocking fee may be charged.

  • Due to the low-cost nature of our products, we cannot accept any returns for any other reasons at this time. Available returns and exchanges policies apply to U.S. only.

 

Know before making a Return:

  • Shipping & handling charges are non-refundable, except in cases where we have made a shipping error.

  • Shipping fee is paid by the buyer for returned shipping. We highly suggest that you include a tracking number. If the item is lost in transit, we will not be able to complete the refund if we cannot track the returned shipment.

 

Items Not Eligible for Refund:

  • Items marked as final sale.

    • Sale items are considered a final transaction and all sales are final.

  • Free gifts or promotional items.

  • Returns received in damaged/worn/used condition.

  • Returns received after 30 days of the Sales Transaction date.

  • Shipping charges, except in cases where we have made a shipping error.

What if there was something wrong with my order?

  • If we have made a mistake with your order, please contact us ASAP and we will gladly do our best to find the best solution for you at sales@amorustxwholesale.com

  • Please note that we will cover the cost of the return shipping costs if the return is a result of our error.

 

How do I make a Return?

  • Please contact us and provide order number, which product/s you'd like to return and why via email.

  • You will get a confirmation to inform if the return request qualifies and is approved or not approved.

  • If it is approved, you will get a confirmation email with shipping guidelines.

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